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Support, Built In — Not Bolted On

Support, Built In — Not Bolted On

April 16, 2025
Mr. Gadi Akeri, Founder

💡 Support That’s Actually Built In

Support isn’t a service tier at Verus. It’s the way we operate — honest, direct, and in the loop from day one.

No portals. No ticket queues. Just real conversations with the person building your infrastructure. When something breaks, stalls, or needs clarity, you don’t wait — you get action.

Verus was created for founders, product teams, and operators who don’t have time to chase vague answers. This isn’t “client success” — this is builder-first support with skin in the game.

🤝 What Dedicated Really Means

  • Direct access to the builder — no account managers or help desk scripts
  • Clear answers, fast — no middlemen, no fluff
  • Help when it matters — live debugging, honest pushback, and real visibility
  • Founder-level accountability — because your outcome matters

Whether it’s launching your first KYC flow, fixing a broken webhook, or clearing a compliance fire mid-sprint — you’ll get support from someone who actually understands your stack.

💬 What Clients Are Saying

“We needed help mid-sprint. No delay. Gadi hopped on Zoom, solved the issue, and walked us through the fix.”

“They don’t do fluff. They do answers.”

“It’s rare to find someone who builds and supports with the same urgency we run our company with.”

⚠️ Real Support Gaps. Real Consequences.

🚨 Synapse Collapse Froze $160M in Customer Funds
In 2024, Banking-as-a-Service provider Synapse filed for bankruptcy, leaving nearly $160 million of customer funds inaccessible. The collapse exposed significant risks in fintech partnerships, where customers were caught between fintech platforms and partner banks without clear recourse. Source – TechCrunch

→ Verus ensures transparent, direct support — no chasing, no guesswork. When something breaks, you hear it from the person who can fix it.

🚨 Brex Users Reported Frozen Funds and Poor Support
In 2023, several Brex users reported sudden account freezes without clear explanations, leading to operational disruptions. Complaints highlighted difficulties in reaching effective support and a lack of timely resolutions. Source – Reddit

→ Verus gives you direct access to the person who actually builds — so issues don’t bounce around, they get solved.

🚨 Offshore Support Led to Communication Breakdowns
Fintech companies relying on offshore support teams have faced challenges with miscommunications and delayed responses, impacting customer satisfaction and trust. Source – ALLSTARSIT

→ At Verus, you get straight answers from the source — not a support chain of confusion.

🛠️ More Than Just Help — Hands-On Execution

Support isn’t something you bolt on after the contract. At Verus, it’s part of the relationship from day one.

Whether you’re launching an MVP, refining your KYC/KYB, enhancing AML coverage, or scaling into a regulated environment — Verus is in your corner, hands-on, and available when it matters most.

This is what “dedicated” looks like. Let’s build it right — and support it like it matters.